FAQs
What cities does O’Brien work in?
O’Brien proudly serves the 7-county metro area and beyond.
How long does the process take?
The average amount of time from order to installation is 4-6 weeks, but this can vary depending on the season and our workload.
Do you install year round?
Yes! We install year-round. Products installed into the ground, like fencing, cannot be installed in the winter.
Can I come in and pick up a stock item?
O’Brien does not carry any stock items. Every piece is custom made to order.
Can I choose different colors or is black the only choice?
Powder coated finishes are completely custom. You can choose from a wide range of textures, finishes, and colors. Hand applied faux finishes are also available for interior rails.
Do you ship?
No, O’Brien does not ship.
Do you offer a warranty?
For 65 years O’Brien has stood behind all our products. Our customers’ satisfaction is our top priority. Our workmanship is covered by an industry standard 20-year warranty. Powder coat finishes are covered separately by a one-year warranty.
Do rails require maintenance?
Does O’Brien have a showroom?
Yes, our showroom is located at our shop in Watertown. Appointments are strongly recommended. Our showroom contains many sample rails, decorative components, pictures and color choices.