FAQs

What cities does O’Brien work in?

O’Brien proudly serves the 7-county metro area and beyond.

How long does the process take?
The average amount of time from order to installation is 4-6 weeks, but this can vary depending on the season and our workload.
Do you install year round?
Yes! We install year-round. Products installed into the ground, like fencing, cannot be installed in the winter.
Can I come in and pick up a stock item?
O’Brien does not carry any stock items. Every piece is custom made to order.
Can I choose different colors or is black the only choice?
Powder coated finishes are completely custom. You can choose from a wide range of textures, finishes, and colors. Hand applied faux finishes are also available for interior rails.
Do you ship?
No, O’Brien does not ship.
Do you offer a warranty?
For 65 years O’Brien has stood behind all our products. Our customers’ satisfaction is our top priority. Our workmanship is covered by an industry standard 20-year warranty. Powder coat finishes are covered separately by a one-year warranty.
Do rails require maintenance?
Does O’Brien have a showroom?
Yes, our showroom is located at our shop in Watertown. Appointments are strongly recommended. Our showroom contains many sample rails, decorative components, pictures and color choices.

Discover the possibilities of iron. Contact us or call us at 763-545-2185 to discuss your project.